Return & Refunds Policy

Each Shapparels item is produced for a specific order. This policy states when we replace or refund an item, what falls outside the policy and how to file a request.

1. Order Cancellation & Modification

Changes and cancellations cost nothing within 6 hours of checkout, provided production has not begun. Our Cancellation & Modification Policy sets out the complete rules.

2. 30-Day Return Window

You have 30 days from the delivery date to report a problem. For a parcel that never arrives, the 30 days run from the latest estimated delivery date.

3. What Qualifies for a Replacement or Refund

  • The item was damaged on arrival.
  • A manufacturing defect, or a print fault: peeling or cracking on arrival, or an image that is misaligned or blurred.
  • The design, color, size or item does not match your order confirmation.
  • The item differs materially from its product description.
  • Carrier tracking or a carrier investigation confirms that the parcel was lost in transit.

To assess a claim, we may request clear photos of the item and of the shipping label. In rare cases we ask for a short video.

4. NOT Eligible

  • A change of mind, or the item is no longer needed.
  • A size selected without reference to the size chart.
  • Minor color variation caused by screen or device settings.
  • Items that were worn, washed or altered after delivery. A defect that first appears in the initial wash, with the care instructions followed, remains covered.
  • Items mailed to us before you contacted support.
  • Parcels that could not be delivered because the checkout address was incorrect.

Each item is produced for one order and cannot be resold, so these cases sit outside this policy.

5. Refund Timeline

First reply: within 24 hours on business days. Decision: within 2–3 business days. Once a claim is approved, you choose between a replacement at no charge and a full refund. Refunds are credited to your original payment method within 5–10 business days. PayPal or your bank may need a few more days to post the credit. Most claims do not require you to send anything back. When we do need the item, we email a prepaid return label, so return postage for an error on our side is never your cost.

6. How to Request

  1. Email [email protected]. Subject line: “Order issue” followed by your order number.
  2. Describe the issue in one or two sentences, and attach photos showing the item and the shipping label.
  3. Say which outcome you prefer: replacement or refund.

Support

Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed Saturday, Sunday and U.S. federal holidays.

Shapparels
1554 Lorewood Grove Rd
Middletown, DE 19709
United States
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed Saturday, Sunday and U.S. federal holidays

Last updated: October 13, 2026