Track Your Order
Check the status of your order from production to delivery.
How to Find Your Order ID
The order number appears in the confirmation email sent at checkout (subject line beginning “Your Shapparels order”). If you created an account, it is also listed under My Account › Orders. In the form below, use the same email address you gave at checkout.
Track Your Order
What Each Status Means
| Order status | Definition |
|---|---|
| Pending payment | Order created; payment not yet completed. |
| Processing | Payment received. The item is in production and packing, a stage of 2–4 business days (4–6 business days for hats, jerseys, jackets and Hawaiian shirts). |
| On hold | A detail, such as the address or payment, needs verification. We will contact you by email. |
| Shipped / Completed | The order has left production. Your shipping email contains the tracking number. |
| Cancelled | Cancelled before production. Any payment has been refunded. |
| Refunded | A refund has been issued to the original payment method. |
Production & Shipping Times
Production: 2–4 business days (4–6 business days for hats, jerseys, jackets and Hawaiian shirts). Transit: 4–8 business days within the U.S., 12–22 business days for international addresses. Full details are in our Shipping Policy.
Tracking Number Not Working?
A new tracking number normally shows its first scan 24–48 hours after the label is created. No scan after 72 hours? Email [email protected] and quote your order number.
Lost or Damaged Package?
Email us within 30 days of delivery, or of the latest estimated delivery date, in any of these cases: tracking has stalled for 7 days, the parcel is marked delivered but is missing, or the item arrived damaged. We open a case with the carrier. Once the loss or damage is confirmed, you receive a replacement or a full refund. The rules are in our Return & Refunds Policy.
Still Need Help?
Email [email protected]. Replies go out within 24 hours on business days.
Last updated: October 13, 2026