Contact Us

Send your question about sizing, production times, payment or an existing order. Each message receives a written reply by email.

Customer Support

Email: [email protected]Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed Saturday, Sunday and U.S. federal holidays.
Reply time: within 24 hours on business days.

Business Information – Shapparels

Shapparels operates online only. The address above is our business address, not a shop front or a returns center. Do not post items there unless we request it in writing. Open every return or replacement by email first, and we will reply with the correct instructions.

What We Can Help With

• Size and style selection before you order
• Timing for a gift or a fixed date
• Order changes or cancellation within 6 hours of checkout
• Delivery tracking and carrier issues
• Items that arrive damaged, defective, misprinted or incorrect
• Payments, charges and refunds

Put your order number in every message. For a damaged or incorrect item, attach a clear photo. Most answers are already published: FAQs · Shipping Policy · Track your order · Return & Refunds Policy

Send Us a Message

Complete the form below. The answer arrives by email within 24 hours on business days.

Last updated: October 13, 2026